Members of the Healthcare Learning Community share the following case studies to
enhance understanding of best practices, learning solutions, and emerging trends
in Healthcare Learning. Members may click on a link to access the case study.
The Key to CPOE
When Summa Health Systems of Akron, Ohio, began considering a
computerized physician order entry (CPOE) system a few years ago, there was little question
that we would improve patient care, safety and efficiency. We knew, however, that those
benefits would only be ours if we could find an implementation approach that would work for
our clinical staff at all facilities. Thanks to careful planning, we now find ourselves a
model of CPOE success, with 100 percent physician order entry, acceptance and efficiency
that has contributed to a reduced length of stay by 0.2 of a day in less than a year.
Members may read full article.
Ascension Health Maximizes Blended Learning Approach
Here's how learning used to happen at Ascension Health, the nation's
largest nonprofit health system: Three to five weeks before a process' launch, training
staff members would jet around the country, visiting every facility.At each location,
they'd get everybody (ranging from three to 500 people) in an assembly room and demonstrate
the new process on a stage for a couple of hours. A few weeks later, the process would go
live, and employees would struggle to remember what they'd seen once but never practiced at
all.
Members may read full article.
Crucial Conversations® Training Improves Patient Safety
The right skills-those taught in Crucial Conversations Training-can
help healthcare organizations of any size reach dialogue and achieve impressive results. At
MaineGeneral Health, Crucial Conversations Training resulted in improvements in employees'
willingness to speak up when stakes were high.
Members may read full article.
Organization and Leader Transformation at a Health Care Oversight Agency
The new Managing Director of the Health Care Division of a
government oversight agency asked for help in turning her management group into a more
cooperative and productive team. David Lassiter of Leadership Advantage conducted an
organization assessment and worked with the organization address a number of areas:
alignment of the directors; reduction of silo thinking and establishment of a work better
together process which involved the construction and systemic reinforcement of the
knowledge base and tools needed to work collaboratively to address work processes.
Members may read full article.
SSM Health Care: Learning Programs to Achieve Exceptional Patient Care
SSM Health Care's mission and values call for the highest level of
customer service in the health care industry and encourage all employees to develop the
leadership, management and communication skills needed to support their goals. To make this
mission a reality, SSM University, the organization's internal education arm, provides
learning and development programs to employees across all levels and departments.
Members may read full article.
GlaxoSmithKline: Improving Global Project Management Capability
Because of its operations and organizational structure, global
project management is crucial for GlaxoSmithKline. The company has implemented an extensive
project management training program to ensure employees around the world have this
competency.
Members may read full article.
Procter & Gamble: Break Up the Content With Surgical Learning
As technology evolves, employees need more training, more often.
Surgical learning at Procter & Gamble provides a means to train these employees
quickly on focused, applicable topics.
Members may read full article.
The Blended Learning Approach
With the rollout of its 24-hour help line to its local chapters, the
Alzheimer's Association needed a quick and efficient method of training chapter staff and
volunteers. As a result, the nonprofit implemented a blended learning solution that brings
new customer service representatives up to speed quickly and consistently.
Members may read full article.
