Training Outsourcing

Administration Services

Research shows that training groups are often so burdened with administrative tasks that they're unable to operate effectively as strategic partners with their assigned business units. We can help you shed this administrative burden—dramatically reducing your administrative costs, increasing your service quality, and freeing your staff to focus on business-critical responsibilities.

Supported by our fully integrated Global Development Centers and state-of-the-art technology, we add value in multiple ways:

• Learning Advisory Services: Rely on us to resolve key business issues and spearhead crucial technology-based administrative projects that dovetail with your learning goals.
• Catalog Management: We'll prepare personalized listings of your course descriptions and schedules, so participants can easily research and select courses.
• Registration & Roster Management: Whether you accept registration online or through call centers, we provide on-demand assistance to reschedule overfilled classes, move students from waitlist to confirmed status (or vice versa), prioritize the waitlist, and grant completion credits.
• Support Case Management: Our articulate and highly-professional staff tracks and monitors support requests researching, re-assigning, escalating or resolving cases as needed, and communicating with learners on your company's behalf.
• Resource Scheduling & Management: Your instructors, materials and equipment are always in good hands, as we automate and oversee logistical details across your course schedule.
• Assessments, Surveys & Evaluations: You can trust us to monitor the effectiveness of your learning curriculum with cost-effective, best-of-breed services that capture participant feedback.
• Reporting & Analysis: We'll help you accurately track key registration and participation trends with timely custom reports you can easily share.
• Promotion & Marketing: To increase enrollment and reduce class cancellations, we'll prepare and distribute marketing literature throughout the registration phase.

Operations Services

If you need a hand—or an entire team—to tackle your learning operations tasks, we're able to step in quickly and get the job done, with friendly, well-trained staff:

• Facilities Management: To be sure your facilities are always available when needed, look to our professional coordinators. They're proficient at managing on-site corporate universities, creating dedicated off-site learning centers, supervising off-site multi-client classrooms, and coordinating ad-hoc classroom requests.
• Scheduling & Logistics Management: If you use an LMS tool to publish and manage public (open enrollment) or private (dedicated) classes, our technical specialists will ensure that the appropriate instructors, equipment, resources and facilities are entered, updated and monitored.
• Vendor Management: Whatever resources you need to deliver or support virtual or live classroom sessions, we have the skill and industry connections to source, negotiate and complete contracts with reliable vendors.
• Materials Management: If you require printing and/or fulfillment of course-related materials, we'll swiftly plan and expedite the process on your behalf.

View Our Other Services:

• Business Consulting
• Technology Services
• Content Services