Awarded the Most Innovative Company award for its role in pioneering the BPO sector - from the concept stage to a viable and widely replicable business model, Genpact is now listed on the New York Stock Exchange under the symbol G. Standing strong on its four pillars, its Cornerstones of Customer Centricity, Process Excellence, Employer of Choice and Best in Class - Genpact turned 10 last year!
Content Solutions is Genpact’s award winning team that offers BPO services for content-intensive processes as well as a comprehensive suite of solutions to customers across industry verticals such as Healthcare, Banking, Energy, Commercial Finance, Insurance, Infrastructure, Pharmaceuticals, Specialty Materials and Manufacturing. The services provided include Learning Needs Analysis (LNA), training design and development, training administration, and LMS integration. Content Solutions also provides documentation support, MarCom BPO, and transition and implementation support.
Content Solutions has a rich mix of talented resources in areas of instructional design, technical writing, graphics design, print design, and programming. It provides organizations with performance improvement initiatives such as:
- New hire orientation kit
- Integrity and compliance training
- Sales and marketing effectiveness (digital product launch packages, sales collaterals, communication campaigns, channel partner orientations, customer training, websites, portals etc.)
- ERP rollout training & communication
- Product & soft-skill simulations
- Standard Operating Procedures
- Learning needs analysis & training function management
Genpact Content Solutions also offers a pre-built solution for application rollouts – Purple Weave – that prepares, educates, and trains the personnel of an organization as the application is rolled out.
Purple Weave helps organizations to:
- Ensure employee readiness for change versus ‘only application trained’
- Reduce cycle time of ‘employee-readiness’
- Fast track implementation through phase-wise, pre-built toolkits
- Reduce management time
- Ensure multi-country rollout success with pre-built toolkits
- Cost-effective solution
Whether it is a web-based product demo, an interactive training module, a digital brochure, a web site/portal, a multimedia presentation, or a tradeshow display - Content Solutions can give you the tools to communicate, educate, train, and empower. Genpact Content Solutions, in partnership with its customers, has won 18 international awards for custom content development and media design since 2003.
To learn more about Genpact's Learning and Content Management services, please visit its functional services page.
