Raytheon Professional Services (RPS) helps clients improve their business performance by:
- Redesigning how they train their employees, customers and partners
- Implement their new training design
- Managing their training in long-term outsourcing engagements
Since the mid-1990s, RPS has led what have now become the world's largest, longest-running and most successful training outsourcing engagements in the commercial sector. We are also the key training provider in a consortium that has been awarded what will become the world's largest and longest-running training outsourcing engagement in the military sector.
Consultants tracking the supply side of training outsourcing rate RPS a top-tier provider, one of the few that can provide a comprehensive range of training services on a global scale. We have extensive global reach and experience, with 800 learning professionals residing in 25 countries providing services to clients in 70 countries and in 28 languages. The majority of our business is with clients outside the United States.
While RPS began by serving clients in the automotive industry, we have successfully transferred application of our processes to clients in a variety in industries. Today the insights we gain from working with clients in one industry are re-applied to our work with clients in others.
Our fundamental aim is to help clients improve business performance, demonstrated by quantifying the relationship between training and business results. Our clients receive awards recognizing the business impact and innovativeness of their training.
Our successful track record is reflected in several years of double-digit growth and a client satisfaction rating consistently at or above 94 percent.
We are a subsidiary of technology-leader Raytheon Company. Our relationship with the broader Raytheon organization brings clients several important benefits:
- Extensive experience in managing large, complex programs, many with a significant supply-chain component
- A focus on process excellence that is supported by the discipline of Raytheon Six Sigma™
- A history of innovation targeting our clients' mission critical activities
- Financial backing
- An understanding, primarily because of our experience in managing Raytheon's training operations, of working effectively to implement training in large, politically complex organizations
We have recently expanded our capabilities to include consulting services aimed to help clients who seek clarity on what needs to be done to improve business performance. RPS consultants, most of whom are Six Sigma Master Blackbelts, employ their experience in culture change, lean manufacturing and other statistical tools, as well as social network analysis and decision-making processes, to help clients develop an understanding of how their organization functions and how best to enhance efficiency and innovation.
Raytheon Professional Services offers clients a full range of proven learning capabilities on a global scale. We bundle these capabilities to create learning solutions tailored to client's unique needs. The scope of each solution is driven by the client, from short-term learning initiatives and projects to multi-year outsourcing engagements for some or all of a client's learning function.
Learning Strategy
Assess the performance of an organization's learning function. Develop organizational learning strategies and plans, supported by robust business models. Implement governance models.
Curriculum Architecture, Design and Development
Design learning approaches that blend classroom and hands-on training with Web- and satellite-enabled instruction. Source, develop, translate and localize training curricula in multiple delivery formats.
Training Operations
Optimize and manage training administration and delivery processes. Run client support centers that respond to client inquiries, as well as generate awareness and demand for client training. Administer learning management systems on a day-to-day basis.
Learning Technology
Source and implement learning management systems and other learning technologies.
Learning Outsourcing
Manage some or all of a client's learning function in multi-year engagements, with transition and governance activities to ensure alignment, service levels and business results.
Performance Consulting
Leverage an organization's informal structure, highlighted through organizational network analysis. Improve decision-making processes. Enhance cash flow.
RPS offers each client custom content development in an optimal blend of delivery media, including satellite, web, instructor-led, video, and simulation. No matter what our clients require, we provide solutions that scale to their need.
Below are training demonstrations that show the creativity and value we bring to our clients for their learning solutions.
As a trusted partner to organizations worldwide, RPS is a global leader in learning services and outsourcing. We deliver a combination of proven experience, capability and reach broader than any other learning provider's today. Clients consistently tell us that they select RPS as a business partner for the following reasons:
